The care exchange from Skills for Care
S3 E2 - I love data!

S3 E2 - I love data!

November 16, 2022

Episode 2 – I love data!

In our conversation with Paul Tolley, CEO of New Directions Rugby, we hear how much he loves data and the importance of using workforce data within your service. He talks about partnerships - partnerships with volunteers, your local communities and other registered managers and the added value this provides to your service. We also hear how important it is to be part of your local community, how peer partnerships can prepare you for CQC inspections and how partnerships can ensure that you are proud of your service.

Resources   

  • ASC-WDS: a free, online data collection service that covers the adult social care workforce in England. Join over 20,000 care providers using the service to manage staff records, training and qualifications information and gain access to the Workforce Development Fund. 
  • Workforce Development Fund (WDF): claim funding towards training and qualifications for your team  
  • Registered Manager Networks: our networks are a place for managers to come together with other managers within their local area to share knowledge, connect with peers and learn with others. 
S3 E1 – It’s not a soft cushion, scented candles approach to leadership

S3 E1 – It’s not a soft cushion, scented candles approach to leadership

October 18, 2022

Series 3 Episode 1 – It’s not a soft cushion, scented candles approach to leadership 

Series 3 of our care exchange podcast kicks off with a thought-provoking conversation with Professor Michael West who talks about compassionate leadership.  

He describes how ‘listening with fascination’ is so crucial for managers and explains how to create more effective compassionate teamwork. He also talks about how to support a stressed workforce and why it’s so important to practice self-compassion.  

Resources

S2 Episode 10: Perfection is the enemy of good enough - Skills for Care | The care exchange

S2 Episode 10: Perfection is the enemy of good enough - Skills for Care | The care exchange

August 22, 2022

Series 2 Episode 10: Perfection is the enemy of good enough

We speak to Andrew Davis, Managing Director of Right at Home Bournemouth and Poole.

Andrew reflects on how registered managers are often underestimated from those outside care, how he prioritises delegation and how perfection can be the enemy of good enough.

Hear about the work that goes into achieving an outstanding CQC rating and how managers shouldn’t be afraid of ‘blowing your own trumpet’.

Andrew also shares how they have used social media to promote the business, but also for their staff to feel a sense of pride for where they work and give them a sense of belonging. He also discusses the importance of always learning no matter how senior you may be as ‘you’re never too cool for school!’ 

 

Resources to support this podcast 

  • Social media masterclasses: We have masterclasses to support social care recruiters in using different social media platforms Facebook, twitter, Instagram and TikTokto find and keep staff. The masterclasses are available exclusively to our Registered Manager members.
S2 Episode 9: Young people are the future of social care - Skills for Care | The care exchange

S2 Episode 9: Young people are the future of social care - Skills for Care | The care exchange

July 13, 2022

Series 2 Episode 9: Young people are the future of social care

This episode focuses on recruitment. Registered Manager of Kelly Park Ltd a home care organisation Kirsty Armstrong, talks about her huge success in offering work placements for students and employing young people as a result.

She believes that young people are the future of social care and registered managers have a responsibility to give young people a positive perception of the sector and the range of opportunities available. Kirsty also talks about some recruitment and retention initiatives including the nurturing of staff, that has made a real difference for her organisation.

 

Resources

S2 Episode 8: Registered managers are worth their weight in gold - Skills for Care | The care exchange

S2 Episode 8: Registered managers are worth their weight in gold - Skills for Care | The care exchange

June 15, 2022

Series 2 Episode 8: Registered managers are worth their weight in gold

Zoe Richardson talks about her role as a Nominated Individual. She explains how she sees the role as a job and not a title and how important she feels the role is in terms of ensuring registered managers are supported by continually asking “what do you need me to do?” She stresses how much she values registered managers, and that organisational leadership is so important, because if “people think the leadership don’t care, then they don’t care.” She also talks about how important humour is to her and how it can really bring people together and help through the more difficult days.

 

Resources

  • Nominated individuals: an important role for regulated providers, with a key relationship and responsibility to the Care Quality Commission (CQC). Take a look at the information and resources we have to support nominated individuals.
  • Caldicott Guardian: it will be mandatory for adult social care services which receive public funds (local authority or NHS funding) to have a Caldicott Guardian by 30 June 2022. For more information take a look at these FAQs
S2 Episode 7: I don’t want to be just another suit - Skills for Care | The care exchange

S2 Episode 7: I don’t want to be just another suit - Skills for Care | The care exchange

May 18, 2022

Series 2 Episode 7: I don’t want to be just another suit

Jay Harper talks about his role as an area manager. Jay compares it to his previous role as a registered manager and admits that he is still a support worker at heart. He explains that ‘it’s not about me’ and proudly uses the word passionate in describing what he does to support people with learning disabilities.

Jay stresses the importance of a person-centred approach, being in the moment to ‘be there and feel it’ and to never under-estimate how being reflective can make you effective. He also talks about the importance of developing yourself, sharing learning and reaching out to those who can help.

 

Resources

  • Well led programme: Designed to enable registered managers,  other managers and leaders to deliver care in line with the expectations of a well-led service.
  • Leading Change – Improving Care programme:  Explore influencing and implementing changes to meet challenges and service needs.
  • Digital Learning Modules for Managers: Our 11 modules support the development of aspiring and new managers. Opportunities to reflect, ideas to improve practices, and motivation to learn more. Employers can claim £50 per completed module from the WDF.
  • Workforce Development Fund (WDF): Employers can claim back money towards the costs of workers completing a broad range of adult social care qualifications, learning programmes and digital learning modules. 
  • Learning Disability: Our resources ensure that the right skills and knowledge are in place to provide high-quality care. Sign up to the Learning Disability newsletter to keep up to date.
S2 Episode 6: I’m a dictate obsessive - Skills for Care | The care exchange

S2 Episode 6: I’m a dictate obsessive - Skills for Care | The care exchange

April 27, 2022

Series 2 Episode 6: I’m a dictate obsessive

Joined by Ruth French the Operations Director for Stow Healthcare, an organisation that specialises in turning failed services around to become Outstanding services. Ruth talks about the importance of recognising that everyone is human and that we all make mistakes.

She shares her tips on colour-coded improvement plans, time-saving dictation, and golden gems. She also discusses why it’s so important to stand up and have your voice heard by telling your story and giving positive messages about social care in the media. Ruth believes that we need to say ‘Watch me, not why me.’

S2 Episode 5: Sleep at night - Skills for Care | The care exchange

S2 Episode 5: Sleep at night - Skills for Care | The care exchange

March 15, 2022

Series 2 Episode 5 – Sleep at night

In a specially extended podcast, we’re joined by Sanjay Dhrona who is the Managing Director of The Close, an award-winning care home in Oxfordshire.

We find out the steps he took to change the CQC rating from Inadequate to Outstanding in five years. Sanjay talks about how he made changes to culture, management structures and his ‘win’ folder. Sanjay also discusses how to develop innovative practices, the importance of training staff on LGBTQ+ and why he has become involved with the Outstanding Society.

S2 Episode 4:  I’m handy with a drill - Skills for Care | The care exchange

S2 Episode 4: I’m handy with a drill - Skills for Care | The care exchange

February 16, 2022

Series 2 Episode 4:  I’m handy with a drill

We speak to Becky Coles who in 2020 became the youngest CQC registered manager of a newly built respite service. Becky talks to us about what it’s like to build a brand-new facility (hard hat included!), build up a team which feels like a family and develop local connections. Becky shares her career journey, from work experience aged 15 through a range of roles via apprenticeships, to becoming a registered manager.

S2 Episode 3:  Fly your wings - Skills for Care | The care exchange

S2 Episode 3: Fly your wings - Skills for Care | The care exchange

December 8, 2021

Series 2 Episode 3:  Fly your wings

Our guest Mark Topps was a registered manager for 6 years, he reflects on his learnings during that time including the importance of sharing, making the role what you want it to be and having a good work-life balance. Mark discusses the importance of standing up for what you believe and challenging things you don’t agree with. He also shares his top tips for using social media to network, find support and latest guidance. 

Resources

  • Learning from events: this 35-minute, digital interactive learning module is designed to support managers and leaders in all adult social care settings to carry out learning reviews. Find out more about the module. 
  • Putting the social media in social care: This blog talks about how social care providers can use social media for their organisation. Read the blog.
  • Facebook group: used every day by managers to support one-another by sharing advice, guidance and experiences. Join the Facebook group. 
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