S3 E4: Be less British, be more American - Skills for Care | The care exchange

Series 3 Episode 4: Be less British, be more American   

How do you become rated Outstanding in all five domains – not once but three times?   

Hayley Taylor and Dan Gower-Smith from Avenues South East join the care exchange and talk about how they did just that. They share how they ensured that their values are embedded into everything they do throughout the organisation, the importance of culture and the work they do with families. They share the ‘smile moments’ they have experienced and the importance of celebrating the things that do go well, but also talk about learning from things that don’t go to plan and how they love to use a spreadsheet for everything!

Resources

• Learning from events: this 35-minute interactive digital module is designed to support managers and leaders in all adult care settings carry out learning reviews.
• Inspection toolkit: take a look at the two versions of the Good and Outstanding inspection toolkit now available.
• S3 E4 full transcript