S3 E3: I compare being a care home manager to a football manager - Skills for Care | The care exchange

Series 3 Episode 3: I compare being a care home manager to a football manager

Multi award winning registered manager Ben Miller from Castleford House joins the care exchange for an extended chat about making continuing improvements to his service, to his recruitment strategy and to his role as a leader.

Ben shares how his thirst for learning has resulted in a complete transformation of recruitment, retention and culture within his service. He talks about how he has used podcasts and research about social care and other sectors to think about how to make changes and offers some top tips about how managers can use social media to both recruit staff and showcase the excellent work they have done within their service. 

Watch Ben talk about the changes he made to his recruitment and retention strategy in a recording made prior to coming on The care exchange.

Resources   

• Digital learning modules for managers: The eLearning modules include real-life examples of good practice that learners can connect with, relate to, and learn from. They’re interactive; keeping people engaged throughout using activities, videos and providing time and encouragement to reflect.
• Good and outstanding care: take a look at our range of resources to help you achieve Outstanding in your next CQC inspection.
• S3 E3 Full transcript