S2 E5: Sleep at night - Skills for Care | The care exchange

Series 2 Episode 5: Sleep at night

In a specially extended podcast, we’re joined by Sanjay Dhrona who is the Managing Director of The Close, an award-winning care home in Oxfordshire. We find out the steps he took to change the CQC rating from Inadequate to Outstanding in five years.

Sanjay talks about how he made changes to culture, management structures and his ‘win’ folder. Sanjay also discusses how to develop innovative practices, the importance of training staff on LGBTQ+ and why he has become involved with the Outstanding Society.

Resources

• Recruiting for values: A values-based approach to recruitment and retention involves establishing strong workplace values and ensuring that your workforce matches them. Doing this will help to reduce time and wasted resources in recruiting the wrong people, and help your people deliver exceptional care and support.
• Inspection toolkit: Skills for Care has lots of guidance which brings together best practice, recommendations, resources, practical examples, and learning so you can meet or exceed CQC expectations. Our Good or Outstanding (GO) range draws on practical examples from CQC reports and regulated providers, to share best practice, help you prepare for inspection and improve your service.
• Confident with difference: Our confident with difference resource supports you to consider how well diversity is embraced within your organisation and how you could improve.